Despatch and stock location
Our stock is warehoused in Melbourne, Australia.
Our stock is not located overseas - which also means that you do not have the high expense of having to send your camera off shore should your require warranty repairs.
- Items are shipped within 2 business days (48 hours) of payment being received.
- Shipping is via Australia Post Eparcel which is a fully tracked and signed service.
- You will receive full tracking to the email as nominated in your account that you have set up on Foscam Australia.
- Should no one be present to accept your order - Australia Post will leave a card in your post box advising of the post office that the parcel has been sent to for pick up. It will remain at this destionation for pick up for 14 days.
- Authority to leave unsigned and unattended may be given by listing this in the order comments field. If authority to leave is given please note, that Foscam Australia only accepts responsibility for your goods up until we have received notification that they have been left at your nominated address.
- If Express Post is selected - items are shipped utilising the Australia Post Express Post Network.
- Estimated expected delivery times are given by Australia Post, these are estimates only and on occasion mail may be delayed and Foscam Australia does not accept responsibility for 3rd party delays.
Australia wide shipping on all items is inclusive. Items are sent via Australia Post using a tracked and signed service. Australia Post terms and conditions surrounding freight delivery times to your destination are available here
Return to sender charges for puchaser entered incorrect or incomplete addresses
Please note that from 2015 Australia Post now charge a $15 flat rate for return to sender items sent back to Foscam Australia. These are items whereby the purchaser has inputted an incorrect or incomplete address in their Foscam Australia account. The purchaser accepts full liability for the return postage costs as chaged to Foscam Australia at $15 per return to send item. Should the purchaser wish to have their items resent to correct and complete address they then agree to accept charges that Foscam Australia will incur to send the parcel to a correct and complete address. Foscam Australia will endeavour to pass on these purchaser incurred postage charges at cost to the purchaser.
How long will it take to receive my parcel - Standard Delivery or Express?
Standard tracked and signed shipping is included in every order. You are able to upgrade to an Express Post option via Australia Post, this is also a tracked and signed service. The Australia Post terms and conditions surrounding freight delivery times to your destination are available here