Foscam warranty return process

To initiate the warranty return process on Foscam units and accessories - we require support@foscamaustralia.com.au to be contacted and the following details are required:

1) Store Purchased from: Foscam Australia / The Mangocam Store / Foscam Australia on Ebay (please note we do not supply warranty services to units that are not purchase off one of our stores. Your purchase point will be able to assist)
2) Purchase name
3) Order ID number
4) Model ie FI9900P
5) Serial number starting with FI
6) Detailed description outlining issue that has been experienced

Once these details are received we will trouble-shoot the issues with you and determine the best process to get your unit up and running again. 

Please note that we will require your purchase name and order ID number with any return cameras that have been logged with support in order to initiate the warranty replacement / repair process.

If our tech team requires the unit to be sent back under warranty - we will advise an RA number. This RA number is required to be clearly written next to the returner's name on the outside of the mail package. Items cannot be processed without a RA number.

We require you to send back your unit and all accessories for a warranty claim.

Foscam Australia accepts no resposiblity for items that we have not sent that go missing in the post or are damaged due to inadequate packing on arrival at our offices.

Current warranty processing time is @14 business days - this can vary due ot work load.

When returns will not be accepted

Warranty void notes and charges

Freight charges relating to warranty Items

Out of stock (back-order) items

If Foscam Australia no longer stocks an item that is sent in for warranty repairs or if that item is out of stock, you will be notified via email of two options:

1) Should the unit have been purchased new in the last 3 months - you will receive the stock item if available that superceded the model as originally purchased.

2) Should this comparable item not be in stock, at Foscam Australia’s sole discretion, a refund at the current market value of the product may be issued.  A current-market-value refund may not exceed the original invoice price.

3) Should the item have been purchased as a refurbished unit - this unit will be replaced with another refurbished unit under the warranty period as nomintaed in the term of sales.  Should a replacement warranty unit not be available, at Foscam Australia’s sole discretion, a refund at the current market value of the product may be issued.  A current-market-value refund may not exceed the original invoice price.

Change of mind returns

Qualifying for a change of mind return refund

Return address details for Foscam returns

Once we have issued a RA number we will provide a return address to ship goods to.


Additional fees and charges

Third Party accessories and notes


For any further information please contact sales@foscamaustralia.com.au